INTRODUCTION
This Shipping Policy applies to all orders placed through our Webshop platform on Shopify. By placing an order, you agree to the terms outlined in this policy. We reserve the right to update or modify this policy at any time without prior notice.
SHIPPING DESTINATIONS
We ship both domestically within Switzerland and internationally. Please note that shipping fees, delivery times, and customs policies may vary depending on your location.
SHIPPING RATES
Shipping rates are calculated based on the destination, weight, and dimensions of your order. You can view the estimated shipping cost during the checkout process before finalizing your order.
DOMESTIC SHIPPING (SWITZERLAND)
We offer the following domestic shipping options:
INTERNATIONAL SHIPPING
We offer the following international shipping options:
Please note that delivery times are estimates and may be subject to delays due to customs processing, local carrier issues, or other unforeseen circumstances.
TAXES, CUSTOMS, AND IMPORT DUTIES
For international orders, all shipments are made under DAP (Delivered at Place) Incoterms 2020. We cover the cost of transportation to the customer's specified delivery address, but the customer is responsible for any import duties, taxes, and customs charges that may require payment upon delivery. Risk passes to the customer when the goods arrive at the delivery location. The customer must ensure the delivery address is correct and assist with customs clearance if needed.
These charges are not included in the shipping fees and are the responsibility of the customer. Customs policies vary by country, and we recommend contacting your local customs office for more information.
ORDER PROCESSING TIME
Orders are typically processed within 2-3 business days.